Returns Policy

Returns Policy

1. Except for special orders, goods purchased from us via this site may be returned within fourteen days of receipt for a refund, providing you have notified us by e-mail of your intention to return items by post, within these fourteen days.
2. The goods must be returned to the business address [with a completed returns form]  and the cost of packing and returning any goods will be at the customer’s expense. The postage receipt along with tracking number must be emailed to us on posting
3. Please use a suitable service when returning goods, as we cannot be held responsible for any returned goods lost or damaged in transit [see 2 above].
4. We must receive goods within 14 days of receipt, and any goods returned must be received by us in the condition they were received by the customer, this includes the packaging.
5. Sealed boxes and packages such as plastic or metal kits must be unopened, clear bags with header cards must be intact, goods will only be refunded if they are in the condition in which they were received, ie new goods must be unused and still in their sealed packages.
6. A  refund will be made within 28 days of the goods being received back by us, providing the previous conditions are observed.
7. If you are returning a product because it is faulty please be aware that a refund will only be given if the fault is due to a manufacturing defect. This will mean allowing our staff  suitable time for investigation purposes.
8. This condition does not affect your rights on the return of faulty goods.